Shipping policy
SHIPPING POLICY
OVERVIEW
This Shipping Policy explains how orders are processed, shipped and delivered when you purchase from Mixshop.
This policy should be read together with our Terms of Service and Return & Refund Policy.
Nothing in this Shipping Policy limits your statutory rights under Dutch or European Union consumer law.
DELIVERY AREA
We currently deliver within the Netherlands only.
If delivery to your address is unavailable, this will be indicated during checkout.
We may expand our delivery area in the future.
ORDER PROCESSING AND DELIVERY TIME
Orders are normally delivered within 2–3 business days after the order has been successfully placed and payment has been confirmed.
Business days are Monday to Friday, excluding Dutch public holidays.
During busy periods, public holidays, exceptional circumstances or carrier disruptions, delivery may take longer.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you.
Estimated delivery times do not affect your statutory rights in the event of delayed delivery.
HOW DELIVERY WORKS
After placing your order:
- You will receive an order confirmation after your order and payment have been successfully received.
- We will prepare and pack your order for shipment.
- Once your order has been dispatched, you will receive Track & Trace information where available.
- Your order will normally be delivered within 2–3 business days.
- Where supported, you may also be able to follow the status of your order through the Shop app.
SHIPPING CARRIERS
Orders are generally shipped using PostNL.
In some circumstances, we may use DHL or another suitable delivery service, for example due to availability, destination, operational requirements or service disruptions.
The carrier used for your specific order may therefore vary.
SHIPPING COSTS
For orders with a value below €49, the standard shipping fee within the Netherlands is €6.95.
For orders with a value of €49 or more, standard shipping within the Netherlands is free.
The applicable shipping cost will be clearly displayed at checkout before you complete your purchase.
Any special or alternative delivery options, if offered, may be subject to different charges. These charges will be clearly displayed before purchase.
DELIVERY AND RISK
Where Mixshop arranges delivery, the risk of loss or damage to the products remains with Mixshop until the order is delivered to you or to a third party designated by you.
If a parcel is lost or damaged during delivery, please contact us so that we can investigate the matter with the carrier and provide an appropriate solution in accordance with applicable law.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your delivery information carefully before completing your purchase.
If a parcel cannot be delivered because the customer provided an incorrect or incomplete address, additional costs for re-shipping may be charged where appropriate.
If an undeliverable parcel is returned to us, we will contact you to determine the appropriate next step.
FAILED DELIVERY
If delivery cannot be completed because nobody is available at the delivery address, the carrier may:
- attempt delivery again;
- deliver the parcel to a nearby collection point;
- deliver it to another location permitted by the carrier’s delivery options; or
- return the parcel to us.
Please follow the instructions provided through the carrier’s Track & Trace information.
TRACKING YOUR ORDER
Where available, you will receive Track & Trace information after your order has been dispatched.
Tracking information may be provided by PostNL, DHL, or another carrier used for your order.
Carrier tracking information may occasionally take some time to update after shipment.
Where supported, your order may also be available for tracking through Shop.
DAMAGED, INCORRECT OR SPOILED PRODUCTS
Please inspect your order as soon as reasonably possible after delivery.
If a product arrives damaged, leaking, spoiled, defective or different from what you ordered, please contact us within 48 hours of delivery.
Please provide:
- your order number;
- a description of the problem; and
- clear photographs or video where possible.
We will assess the issue and, where appropriate, provide a replacement, refund or another suitable solution.
If the problem was caused by Mixshop, or the product was delivered damaged, defective or incorrect, Mixshop will bear the reasonable return or replacement shipping costs where applicable.
The request to notify us within 48 hours does not limit any statutory rights you may have under applicable consumer law.
RETURNS AND RETURN SHIPPING
Shipping costs relating to returns are governed by our Return & Refund Policy.
For an eligible return because you have changed your mind, the customer is responsible for the direct cost of returning the products.
If a return is necessary because Mixshop sent an incorrect product or the product was delivered damaged, defective or otherwise not in conformity with the order, Mixshop will bear the reasonable return shipping costs in accordance with applicable law.
Please contact us before returning an item so that we can provide appropriate return instructions.
FOOD PRODUCTS
We take reasonable care when preparing and packaging food products for shipment.
After delivery, customers are responsible for following any storage, temperature and handling instructions stated on the product packaging.
If a food product arrives damaged, leaking, spoiled or otherwise unsuitable because of a delivery-related issue, please contact us as described above.
DELIVERY DELAYS AND CIRCUMSTANCES OUTSIDE OUR CONTROL
Delivery may occasionally be affected by circumstances outside our reasonable control, including severe weather, carrier disruptions, strikes, public holidays or other exceptional events.
Where such circumstances occur, we will make reasonable efforts to assist you and provide relevant information.
Nothing in this section removes or limits your statutory consumer rights regarding delivery.
CONTACT
If you have questions or experience a problem with the delivery of your order, please contact us:
Mixshop
Email: info@mix-shop.nl
Business address: Zeilweg 2E,8243 PK Lelystad ,Netherlands
When contacting us about an existing order, please include your order number.
CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time, for example if our delivery methods, shipping rates or delivery areas change.
The latest version will always be available on our website.