Contact

Contact Us

We'd Love to Hear From You

Thank you for visiting Mixshop.

Whether you have a question about a product, need help with an order, would like information about shipping, or are interested in working with us, our team is here to help.

We welcome inquiries regarding:

  • Product information

  • Order support

  • Shipping and delivery questions

  • Returns and refunds

  • Wholesale opportunities

  • Supplier partnerships

  • Brand collaborations

  • General feedback and suggestions

Our goal is to provide friendly, reliable service and make your shopping experience as smooth as possible.

Customer Support

Our customer support team is available to assist you with:

Orders

Questions about placed orders, order status, order modifications, and cancellations.

Delivery Support

Shipping updates, tracking information, and delivery-related concerns.

Product Information

Ingredients, product availability, dietary information, and product recommendations.

Account Assistance

Help with account registration, login issues, and account management.

Returns & Refunds

Questions regarding damaged products, incorrect items, and refund requests.

Contact Information

Customer Service Email

[Insert Customer Service Email]

Phone Number

[Insert Phone Number]

Business Address

[Insert Business Address]

Website

[Insert Website URL]

Business Hours

Our customer service team is available during the following hours:

Day Hours
Monday – Friday [Insert Hours]
Saturday [Insert Hours]
Sunday [Insert Hours]

Please note that response times may be slightly longer during public holidays, promotional campaigns, and peak shopping periods.

Contact Form

For your convenience, you can contact us directly using the contact form below.

To help us assist you more efficiently, please include as much information as possible.

Recommended Information

  • Full Name

  • Email Address

  • Phone Number (Optional)

  • Order Number (Optional)

  • Subject

  • Message

If your inquiry relates to an existing order, including your order number will help us resolve your request more quickly.

Wholesale & Business Inquiries

We welcome opportunities to work with:

  • Retailers

  • Restaurants

  • Food service businesses

  • Asian grocery stores

  • Brand owners

  • Distributors

  • Suppliers

For wholesale inquiries, supplier partnerships, or business opportunities, please contact:

Business Email

[Insert Wholesale Email Address]

We aim to respond to all business inquiries as quickly as possible.

Response Times

We strive to provide prompt customer service.

Typical Response Times

  • General inquiries: Within 1–2 business days

  • Order-related inquiries: Within 1 business day

  • Wholesale inquiries: Within 2–3 business days

During regular business hours, many inquiries may receive a response sooner.

Frequently Asked Questions

Before contacting us, you may find an immediate answer on our FAQ page.

Our FAQ section covers:

  • Orders

  • Payments

  • Shipping

  • Returns

  • Product information

  • Food safety

  • Allergens

  • Customer accounts

Visit our FAQ page for quick answers to common questions.

Privacy Notice

Any personal information submitted through our contact form will be used solely to respond to your inquiry and provide customer support.

Your information will be processed in accordance with our Privacy Policy and applicable GDPR and Dutch privacy regulations.

We do not sell or share your personal information for unrelated marketing purposes.

Thank You

Thank you for choosing Mixshop.

We appreciate your interest in our products and look forward to helping you discover quality Asian groceries and pantry essentials.

If you have any questions, comments, or suggestions, please do not hesitate to get in touch. Our team is always happy to assist you.

Mixshop Team