Return & Refund Policy

We want you to be satisfied with your order. Please read the conditions below carefully, as different return rules may apply to food and non-food products.

14-day right of withdrawal

For products that are eligible for return, you have the right to withdraw from your purchase within 14 days after receiving your order, without giving a reason.

If several items from one order are delivered separately, the 14-day period starts when the last item has been delivered.

To be eligible for a return, the product must be unused, unopened where applicable, and in its original condition and packaging.

Food products and hygiene

For food-safety and hygiene reasons, we cannot accept returns of food products if the packaging or seal has been opened, broken, damaged by the customer, or if the product has been used.

Products that are perishable, have a short shelf life, or require special temperature-controlled storage may also be excluded from the standard right of withdrawal where permitted by applicable law.

This does not affect your rights if a product is defective, damaged, spoiled, incorrectly supplied, or otherwise not in conformity with your order.

Damaged, defective or incorrect products

Please inspect your order as soon as possible after delivery.

If you receive:

• an incorrect product;

• a damaged product;

• leaking or damaged packaging;

• a spoiled or defective product; or

• an item that does not match your order,

please contact us within 48 hours of delivery and provide your order number and, where possible, clear photographs or video showing the issue.

We will assess the situation and, where appropriate, arrange a replacement, refund, or another suitable solution.

If the problem is caused by Mixshop or the product was delivered damaged, defective or incorrect, Mixshop will cover the reasonable return shipping costs where a return is required.

Return shipping costs

For eligible returns made because you changed your mind, the customer is responsible for the direct cost of returning the product.

Please do not send products back to us before contacting us and receiving return instructions.

Refunds

Once an eligible returned product has been received and inspected, we will notify you of the outcome.

If the return is approved, the refund will be issued using the original payment method.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Exchanges

For food-safety reasons, we do not generally exchange opened food products.

If you received a damaged, defective or incorrect item, please contact us so that we can determine the appropriate solution.

Order cancellations

You may request cancellation of an order before it has been fulfilled.

Once an order has been fulfilled or shipped, it can no longer be cancelled through the normal cancellation process. Where applicable, the return and withdrawal rules described above will apply.

Contact

If you have any questions about a return, refund or problem with your order, please contact us at:

Email: info@mix-shop.nl

Please include your order number and a description of the issue.