Terms and Conditions

Welcome to Mixshop. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

1. Introduction

Mixshop is an online retailer specializing in Asian groceries, pantry essentials, sauces, noodles, rice products, snacks, beverages, seasonings, coconut products, baking products, desserts, preserved foods, and related grocery items.

These Terms and Conditions apply to all visitors, users, and customers of the Mixshop website.

2. Definitions

In these Terms and Conditions:

• "Mixshop", "we", "us", and "our" refer to Mixshop.

• "Customer", "you", and "your" refer to any person purchasing products through our website.

• "Website" refers to the Mixshop online store.

• "Products" refers to all goods offered for sale through our website.

• "Order" refers to a purchase request submitted through our website.

3. Applicability

These Terms and Conditions apply to all offers, orders, purchases, and agreements made through our website.

Any deviation from these Terms and Conditions is only valid if agreed upon in writing.

If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

4. Products and Product Information

We strive to ensure that all product descriptions, images, ingredient information, nutritional values, and specifications are accurate.

However:

• Product images are for illustrative purposes only.

• Packaging may vary from the images shown.

• Manufacturers may change ingredients, labels, nutritional information, product sizes, and packaging without prior notice.

• Minor variations in appearance, color, or packaging shall not constitute a defect.

Customers should always review the physical product packaging and labeling before use or consumption.

5. Pricing and Taxes

All prices displayed on the website are shown in Euros (€).

Unless otherwise stated, prices include applicable Dutch VAT.

We reserve the right to change prices at any time without prior notice.

Pricing errors may occasionally occur. If a pricing error is discovered after an order is placed, we reserve the right to cancel the order and issue a full refund.

6. Orders and Order Acceptance

An order submitted through the website constitutes an offer to purchase products.

An order is only accepted once you receive an order confirmation from Mixshop.

We reserve the right to refuse or cancel orders for reasons including but not limited to:

• Product unavailability

• Pricing errors

• Suspected fraud

• Payment issues

• Violation of these Terms and Conditions

If an order is cancelled after payment has been received, a full refund will be issued.

7. Payment Methods

Payments may be made using the payment methods available at checkout.

All payments are processed securely through approved third-party payment providers.

Mixshop does not store complete payment card information.

Orders will not be dispatched until payment has been successfully received.

8. Product Availability

All products are subject to availability.

While we aim to maintain accurate stock levels, inventory discrepancies may occasionally occur.

If a product becomes unavailable after an order has been placed, we may:

• Cancel the unavailable item;

• Offer a suitable alternative; or

• Issue a refund for the unavailable product.

9. Shipping and Delivery

We deliver within the Netherlands and selected European Union countries.

Delivery times are estimates only and are not guaranteed.

We are not liable for delays caused by:

• Carriers

• Customs authorities

• Weather conditions

• Public holidays

• Events beyond our reasonable control

Risk of loss transfers to the customer upon successful delivery.

10. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact information.

• Providing accurate delivery information.

• Reviewing product information before purchase.

• Checking product packaging, ingredients, and allergen information before consumption.

Mixshop shall not be liable for issues arising from inaccurate information supplied by customers.

11. Returns and Refunds

Our Returns and Refunds Policy forms part of these Terms and Conditions.

Due to health, hygiene, and food safety regulations, certain food products may not be eligible for return once delivered.

Refund eligibility is subject to our Return and Refund Policy.

12. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Where appropriate, we may request photographs or additional information.

Eligible claims may result in:

• Replacement of the product;

• Store credit; or

• Refund.

13. Right of Withdrawal (EU Consumer Rights)

Consumers within the European Union may have a statutory right of withdrawal under applicable consumer protection legislation.

However, under EU regulations, the right of withdrawal does not apply to:

• Perishable goods;

• Goods liable to deteriorate rapidly;

• Sealed food products that are unsuitable for return due to health protection or hygiene reasons once opened.

Where applicable, withdrawal requests must be submitted within the legally required period.

14. Food Product Disclaimer

Food products should be consumed responsibly and in accordance with the manufacturer's instructions.

Mixshop does not manufacture the products sold through the website and cannot guarantee that all product information provided by manufacturers is complete, current, or error-free.

Customers should always inspect products before use.

15. Allergens and Product Information Disclaimer

Many products sold by Mixshop may contain allergens including but not limited to:

• Peanuts

• Tree nuts

• Soy

• Wheat

• Gluten

• Sesame

• Milk

• Eggs

• Fish

• Shellfish

Manufacturers may change ingredients without notice.

Customers with allergies, sensitivities, dietary restrictions, or medical conditions must carefully review product packaging and ingredient labels before consumption.

Mixshop shall not be liable for allergic reactions, dietary issues, or health consequences arising from product consumption.

16. Intellectual Property Rights

All content on the website, including text, graphics, logos, images, designs, and trademarks, is the property of Mixshop or its licensors.

No content may be copied, reproduced, distributed, or used without prior written permission.

17. Limitation of Liability

To the maximum extent permitted by law, Mixshop shall not be liable for:

• Indirect damages;

• Consequential damages;

• Loss of profits;

• Loss of business opportunities;

• Data loss.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

18. Force Majeure

Mixshop shall not be liable for any delay or failure to perform obligations due to circumstances beyond our reasonable control, including:

• Natural disasters;

• Government actions;

• Strikes;

• Transportation disruptions;

• Supply chain interruptions;

• Power failures;

• Internet outages.

19. Privacy and Data Protection

Personal data is processed in accordance with our Privacy Policy and applicable Dutch and European Union data protection laws, including the General Data Protection Regulation (GDPR).

By using our website, you consent to such processing.

20. Third-Party Services

Our website may use third-party services including:

• Shopify

• Payment processors

• Delivery providers

• Analytics providers

Mixshop is not responsible for the content, availability, or practices of third-party services.

21. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time.

Updated versions will be published on this website.

Continued use of the website following publication constitutes acceptance of the revised Terms and Conditions.

22. Governing Law

These Terms and Conditions are governed by the laws of the Netherlands.

Any disputes arising from these Terms and Conditions shall be subject to the jurisdiction of the competent courts of the Netherlands, unless mandatory consumer protection laws provide otherwise.

23. Contact Information

Mixshop

Company Address: [Insert Company Address]

Chamber of Commerce (KvK) Number: [Insert KvK Number]

VAT Number: [Insert VAT Number]

Email Address: [Insert Email Address]

Phone Number: [Insert Phone Number]

Website: [Insert Website URL]

If you have any questions regarding these Terms and Conditions, please contact us using the details above.