Shipping & Delivery

At Mixshop, we work hard to ensure your favorite Asian groceries arrive safely, quickly, and in excellent condition.

Shipping Destinations

We currently ship within the Netherlands.

We plan to expand our delivery service to additional European countries in the future.

Shipping Rates

Netherlands

• Standard Shipping: €6.95

• Free Shipping on orders over €49

Shipping costs are calculated and displayed at checkout before payment.

Order Processing Time

Orders are processed within 1 business day.

Orders placed before 15:00 (3:00 PM) on business days are typically processed and prepared for shipment the same day.

Orders placed during weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery time within the Netherlands:

• 1–3 business days

Please note that delivery times are estimates and may occasionally be affected by carrier delays, weather conditions, or peak seasons.

Shipping Partners

We work with trusted delivery partners, including:

• DHL

• PostNL

The shipping carrier may vary depending on the destination, package size, and operational requirements.

Order Tracking

Once your order has been shipped, you will automatically receive a shipping confirmation email containing a tracking number.

You can use this tracking number to monitor your shipment's progress until delivery.

Packaging

We carefully package all products to help ensure they arrive safely and in excellent condition.

Additional protective packaging may be used for fragile items such as glass bottles, sauces, oils, and specialty products.

Delivery Issues

If your package arrives damaged, incomplete, or if you experience delivery issues, please contact us as soon as possible.

Please include:

• Your order number

• Photos of any damaged items (if applicable)

• A brief description of the issue

We will review the situation and work with you to find a suitable solution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the shipment is returned to us, additional shipping charges may apply for reshipment.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.

We are happy to assist you.